ComPsych

Founded in 1984, ComPsych is the world’s largest provider of employee assistance programs (EAPs) and the leading provider of fully integrated EAP, behavioral health, work-life, wellness and HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 13,000 organizations and 33 million individuals in the U.S. and over 100 countries worldwide. Clients range from the Fortune 500 to smaller public and private concerns as well as government entities and Taft-Hartley groups. ComPsych creates “Build-to-Suit” programs which help employers attract and retain employees as well as improve employee productivity and performance. For more information, visit www.compsych.com.

About ComPsych

ComPsych’s passion to over-deliver on expectations, continual commitment to quality, ingenuity, unparalleled service and partnership allow us to custom-design products that fit our customers’ needs. Just as the business environment is constantly changing, so are our services – staying a step ahead of organizational challenges, adapting to business needs and always responding to the unique issues of employees.

It is this dedication to aligning programs with business needs that helps our customers stay ahead – ComPsych provides employees with the right help at the right time, allowing them to be focused and performing on the job. And that allows organizations to improve productivity and efficiency, reduce costs and increase profitability.

ComPsych was founded in 1984 by Chairman and CEO Dr. Richard A. Chaifetz. Our relentless focus on our core competencies and commitment to providing the highest quality services has fueled year-over-year growth in our company, resulting in unmatched financial stability and long-standing customer partnerships. Organizations that choose GuidanceResources are the companies that stay ahead of their business challenges.

ComPsych Products and Services

ComPsych GuidanceResources® is a fully integrated continuum of employee assistance, work-life, behavioral health and wellness services which help individuals improve their behavioral and physical health and address personal, family and life issues. GuidanceResources fuels high performance cultures, enabling organizations to attract and retain the best and the brightest, resulting in superior productivity, performance and profitability.

No matter what issue or personal concern an individual is facing - from emotional problems, relationship and family issues to legal, financial or wellness concerns - ComPsych GuidanceResources provides a team of professionals ready to help. Our consultative staff of behavioral specialists, work-life professionals, attorneys, financial experts, wellness professionals and concierges can be reached by phone, on the Web or in person - however desired.

Our integrated, "Build-to-Suit" programs meet the needs of each organization. We customize each program solution, offering the ultimate flexibility for your organization.

ComPsych distinguishes our GuidanceResources through a company-wide passion and dedication to over-deliver on client expectations. We call this "The ComPsych Experience."

Employee Assistance Programs

U.S.

Compassionate, responsive, professional. These words describe the unique way ComPsych delivers employee assistance programs (EAP). We provide personalized guidance services from behavioral experts 24 hours a day, seven days a week. Wherever employees and their families live, work or travel, our staff professionals are available to provide immediate help, with services throughout the U.S. and 92 countries. Our programs offer:

• Worldwide access 24 hours a day
• Program and session models designed specifically for your organization
• Substance-abuse and DOT assessment, training and intervention
• Critical incident consultation and intervention anywhere in the world
• Specialty provider networks
• Proactive account management
• Cutting-edge program communications

Our EAP is "Build-to-Suit" to meet the unique culture and philosophy of your organization.

Worldwide

ComPsych is the world's largest provider of EAP services, using our trademark GuidanceResources brands. We provide the full array of EAP, work-life and critical incident support services for expatriates and host country nationals.

Management Offices

• Tokyo, Japan
• London, UK
• Madrid, Spain
• Hong Kong, China
• Beijing, China
• Shanghai, China
• São Paulo, Brazil

Regional Call Centers

• Tokyo, Japan
• London, UK
• New Delhi, India
• Shanghai, China
• Mexico City, Mexico
• Sao Paulo, Brazil
• Hato Rey, Puerto Rico

Behavioral Health Programs

Managed Behavioral Health

Controlling costs without sacrificing quality of care continues to be a paramount issue for organizations today. ComPsych's behavioral health programs deliver substantial cost savings while improving clinical outcomes and client satisfaction. We are passionate about balancing quality of care, effective access and streamlined administration with savings to the bottom line. Our programs offer:

• Program models on an administrative services (ASO) or risk basis
• Full integration with EAP and other ComPsych services
• 24 hour pre-certification
• Industry-leading claims administration
• Worldwide network for easy access
• Utilization management at all levels of care
• Comprehensive reporting of program outcomes

ComPsych managed care works - individuals receive the care they need, organizations receive the dollar cost savings.

DisabilityAssist^SM

Many disability claims include mental health and work-life issues as a result of the claimant's impairment - this can include depression, family and relationship issues or merely adjusting to a reduced quality of living. ComPsych's DisabilityAssist is a suite of services that addresses all dimensions of an employee's medical and mental health condition and directly complements an employer′s disability program. There are two program models: DisabilityAssist-Outreach and DisabilityAssist-Management.

DisabilityAssist-Outreach provides:

• Proactive outreach call from a master's level clinician
• Tailored response to individual needs
• Interactive communications to encourage program use
• Referrals to complementary resources

DisabilityAssist-Management provides:

• Case management of behavioral health-related claims
• Goal-focused treatment plans provided by ComPsych disability case managers
• Coordinated outreach with the provider and employee to reduce length of stay
• HR and manager education on mental health issues
• Comprehensive reporting on costs saved

DisabilityAssist helps organizations manage employee issues for a faster return to work and reduced disability claims costs.

Work-Life Services

FamilySource®

As life becomes increasingly busy and complex, wide-ranging personal issues create distractions that can affect workplace productivity. ComPsych's FamilySource work-life and personal convenience programs offer a consultative team of experts who provide information and referrals in areas such as child care, adoption, elder care, education, pet care and concierge services. Each client receives personalized attention and consultation on all aspects of their work-life needs. Our program provides:

• Unlimited interactive, telephonic and online expert guidance and resource search
• Prescreened referrals for child and elder care services
• Personalized information, referrals and recommendation packages
• Extensive, in-depth online content including video, audio, articles and recommended books

ComPsych creates the appropriate blend of specialists, resources, technology, information and materials to develop a "Build-to-Suit" comprehensive program supporting your work-life initiatives.

LegalConnect®

Many individuals report legal issues significant enough to cause them to miss work. Divorce, estate planning, lawsuits, bankruptcy, adoptions and personal injury all present time-consuming concerns that take away from productivity in the workplace. ComPsych's LegalConnect provides immediate, confidential access to staff attorneys who are dedicated to providing practical and understandable information and assistance. Our program offers:

• Unlimited telephonic and online access to legal information by licensed attorneys
• Access to our credentialed nationwide network of lawyers for in-person consultation
• Referral to lawyers in the community at discounted fees
• Comprehensive resource database including self-help guides, low cost legal clinics and legal aid organizations
• A wide variety of no-cost legal options

LegalConnect removes the distractions that legal issues may cause, helping employees stay productive in the workplace.

FinancialConnect®

Financial issues touch the life of every individual. Without the appropriate information or knowledge, these issues can become time-consuming and stressful, affecting job productivity. ComPsych's FinancialConnect service provides access to financial experts in areas such as family budgeting, credit problems, tax questions, estate planning, investment options, insurance, money management and retirement planning. Our program provides:

• Unlimited telephonic and online access
• On-staff CPAs and other financial experts
• Network of certified financial planners
• User-friendly online financial-planning tools
• Online video presentations by experts
• Recommended books and articles

With FinancialConnect, individuals receive tailored information and resources to take the right steps and address their financial concerns.

ElderOutreach®

Research shows that elder-care issues affect one out of every four individuals. Adult care, unexpected illness, financial and legal planning as well as living arrangements require both time and expertise that most caregivers do not have. ComPsych's ElderOutreach provides a holistic approach to remove the distractions of elder-care issues, resulting in improved workplace productivity. Our program provides:

• Unlimited telephone and online access
• Pre-screened nationwide specialty network of elder-care licensed clinicians
• Personalized information, referral and recommendation packages
• In-home assessment and recommendation conducted by a licensed clinician
• Legal and financial expertise on elder-care issues
• Online videos, educational materials and recommended books and articles

Distance or lack of time can make giving care to elders a major source of stress in any individual's life. ElderOutreach professionals offer solutions through expert, compassionate and reliable support.

Health and Wellness Programs

HealthyGuidance®

HealthyGuidance is a holistic wellness program that targets behavior and lifestyles issues before they become significant illnesses. A natural extension of the EAP or behavioral health services, HealthyGuidance empowers employees to make healthy lifestyle changes.

HealthyGuidance provides guidance, encouragement and knowledge to the employee through a battery of health tests, literature, comprehensive online health information including personal health management tools and ongoing coaching. The offering complements an employer's health plan through front-end resolution of health risks, identifying lifestyle and behavioral issues early that, if not addressed, could exacerbate or lead to diseased states. The program includes:

• Comprehensive health risk assessments
• Extensive health content
• Interactive electronic communications
• Wellness coaching with behavioral, health and nutritional experts
• Action-oriented wellness seminars
• Employer support through supervisor training

Online Services

GuidanceResources® Online

GuidanceResources Online is ComPsych's comprehensive interactive service that provides individuals with instant guidance, information and helpful tools to address life issues, concerns and needs. GuidanceResources Online seamlessly integrates with ComPsych's off-line services to create a custom-tailored solution that offers:

• Thousands of expert-reviewed articles, news and videos
• Tools, surveys and self-assessment questionnaires
• Easy navigation and search by topic, life event and keyword
• Confidential, one-on-one expert assistance and feedback
• Personalized, scenario-based content recommendations
• Interactive chats and message boards
• Directories of child-care, elder-care, legal and financial professionals
• Integration with intranet and HR portals

Expert content, personalization and security create a one-of-a-kind user experience. By consistently focusing on individual's needs, GuidanceResources Online is a trusted resource that individuals can rely on for every aspect of their lives.

HR Services

FMLASource®

Heightened awareness of the Family and Medical Leave Act (FMLA) has increased costs and compliance risks for employers. ComPsych's FMLASource provides expert administration and consultation on all aspects of FMLA compliance. Employees receive a single source for timely information to help them understand how FMLA applies to their situation. Our program provides:

• Completely outsourced administration for FMLA compliance
• Expert consultation regarding the application of FMLA
• Training for managers on their responsibilities
• Online tracking of all FMLA requests and eligibility to ensure compliance
• Ongoing management reports to identify trends

FMLASource provides organizations with comprehensive FMLA administration, resulting in reduced staff expenses and litigation risks. Our FMLA experts eliminate the administrative burdens, ensuring your program is effectively managed.

HRConsult^SM

More than ever before, employers are faced with a widening range of organizational issues. ComPsych's HRConsult provides one-stop industry expertise to HR leaders with information, resources and perspective on issues they are facing. HRConsult provides consultation on issues such as:

• Employee attraction, retention and performance issues
• Substance abuse and DOT
• ADA and other government regulatory compliance
• Workplace violence, crisis intervention and employee security
• Hundreds of topics covered through training, seminars and developmental workshops

HRConsult provides a trusted resource to help organizations of all sizes effectively manage tough issues and improve performance.

Critical Incident Services

Crisis Intervention Worldwide^SM

With increased threat and incidents of traumatic events, it is critical that organizations develop a plan for crisis intervention and support. ComPsych's Crisis Intervention Worldwide, with over 15 years of experience, is the world's largest crisis-management service. Our crisis experts advise and debrief on critical incidents, including violence, fatalities, robberies, natural disasters, kidnappings and terrorist attacks. Our service provides:

• Global access - 24 hours a day, seven days a week - to telephonic, online and on-site services
• ComPsych critical incident specialists located worldwide
• Immediate response time when necessary
• Preventive consultation and planning
• Post-event management reporting and recommendations

Crisis Intervention Worldwide offers the industry's most comprehensive support to help individuals and organizations move effectively through crisis situations. We provide a cost-effective insurance policy to protect against the unexpected.